Refund Policy

Effective Date: 14/04/2025

We want you to love your jewellery as much as we do. If something isn’t quite right, we’re here to help.

🔄 Returns Eligibility

We accept returns on unworn, unused, and non-personalised jewellery within 14 days of delivery. Items must be:

In original condition and packaging
With all tags and hygiene seals intact (if applicable)
Accompanied by proof of purchase

Note: Due to hygiene reasons, earrings are non-returnable unless faulty.

🚫 Non-Returnable Items

We do not accept returns on:

Earrings (for hygiene reasons)
Custom or personalised jewellery
Gift cards or sale/clearance items (unless faulty)

⏳ Return Window

You must notify us of your return within 14 days of receiving your order. Once approved, you have another 14 days to return the item to us.

💷 Refunds

Once we’ve received and inspected your return, we’ll issue a refund to your original payment method within 5–10 business days.
You’ll be notified by email when the refund has been processed.

Shipping costs are non-refundable, unless the item is faulty or incorrect.

📦 Return Shipping

Customers are responsible for the return shipping costs.
We recommend using a tracked service and keeping proof of postage — we’re not responsible for returns lost in transit.

💔 Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or full refund, including return postage if needed.

📬 How to Start a Return

Email us at support@kettlesandcarats.com with your order number and reason for return.
We’ll confirm if your item is eligible and provide return instructions.
Send the item back within 14 days of approval.

❓Questions?

We're here to help.
📧 Email: support@kettlesandcarats.com
🌐 Website: www.kettlesandcarats.com